PT Inovasi Otentik Indonesia

About the Role

We are looking for a senior Account Manager to join our Commercial team. This role focuses on maintaining long-term relationships with B2B clients, ensuring client satisfaction, and driving value growth from each managed account.

You will be the main point of contact between the company and clients, responsible for contract renewals, identifying upselling and cross-selling opportunities, and coordinating projects across internal teams to ensure client needs are well met.

Responsibilities

• Manage and nurture long-term relationships with a portfolio of B2B clients.
• Ensure contract renewals are completed on time and according to target.
• Identify and execute upselling and cross-selling opportunities within managed accounts.
• Coordinate project execution with internal teams to ensure client needs are met.
• Develop account growth plans and client retention strategies.
• Monitor client satisfaction regularly and handle escalations when needed.
• Coordinate with sales, operations, and other related teams to ensure smooth service delivery.

Requirements

• Minimum 5 years of experience as an Account Manager or in a similar role in a B2B environment.
• Proven ability to manage an account portfolio with significant contract value.
• Experience in contract renewal negotiations and account development.
• Strong understanding of B2B sales processes and the customer lifecycle.
• Excellent communication, negotiation, and relationship-building skills.
• Ability to work collaboratively across internal teams.
• Results-oriented with a strong focus on client retention and growth.

Nice to Have

• Experience working with CRM tools.
• Familiarity with the telecommunications or technology industry.
• Existing network within relevant B2B sectors.